Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009, Proceedings

Framsida
Maria A. Wimmer, Hans Jochen Scholl, Marijn Janssen, Roland TraunmÃ1⁄4ller
Springer Science & Business Media, 17 aug. 2009 - 414 sidor
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Years of worldwide economic depression do not only shatter private-sector ?rms and strain public-sector budgets, they also test the viability of academic conf- ences and other scholarly events. Given this context it is remarkable how well the eighth EGOV conference maintained its standing as an annual international conference with a global reach. Submissions from Europe increased over those from other parts of the globe. However, the conference upheld its attractiveness toscholarsfromaroundtheworldasavenueofhighreputation.The2009EGOV conference brought together scholars and practitioners from ?ve continents and 32 countries. Previous EGOV conferences were dedicated to three main areas, which ov- lap in part: eGovernment, eGovernance, and eParticipation. While the overlap still exists, a vibrant and sizable community has formed around topics of p- ticipation, inclusion, and democracy in the digital age. For the ?rst time, with ePartthistopicalstrandorganizeditsownconferencewithseparateproceedings. ePartaims to reviewresearchadvances inbothsocialandtechnologicalscienti?c domains, seeking to demonstrate new concepts, methods and styles of eParti- pation. The Chairs of both conferences consider it important to maintain close links and are committed to co-locating the two events in the years to come.
  

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Innehåll

Profiling the EG Research Community and Its Core
1
Mapping the EGovernment Research with Social Network Analysis
13
Qualitative Data Analysis of Issue Interrelations and Interdependencies for EGovernment Research Planning
26
Caste Structures and EGovernance in a Developing Country
40
Organisation
54
Field Studies on the Efforts to Migrate from SystemCentric to NetworkCentric Operations
65
JoinedUp EGovernment Needs and Options in Local Governments
76
Can ICT Reform Public Agencies?
88
The Effects on Citizen Behavior and Perceptions
222
Exploring the Effect of Transformation on Online Service Delivery in Local Governments
234
Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM
245
Exploring a New Generation of EGovernment
257
On the Origin of Intermediary EGovernment Services
270
Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal
282
The State of ClientCentered Public Service Delivery in the Netherlands
293
Research on the Greek Schools of Secondary Education
305

Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT
103
A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations
115
Opening the Black Box
127
Refinement Validation and Benchmarking of a Model for EGovernment Service Quality
139
Identifying Weaknesses for Chilean EGovernment Implementation in Public Agencies with Maturity Model
151
A MultipleItem Scale for Assessing EGovernment Service Quality
163
ProcessBased Governance in Public Administrations Using ActivityBased Costing
176
A Benchmarking Study of G2BServices
188
Scandinavian Web Awards Right on Track?
198
Post Recommendation in Social Web Site
210
An Extended Typology
317
eGovernment Interoperability Framework for Mozambique
328
The Extended eGovernment Metadata Schema eGMS+
341
Evidence from Italian Governments Acquisitions of IT Services
353
RoleBased and ServiceOriented Security Management in the EGovernment Environment
364
The Case of AEO Assessment in the Netherlands
376
Professional Presentation in Austrian EGovernment
388
Explaining the Behavioral Intention towards BI Implementation in Public Administrations A PrincipalAgent Theory Approach
399
Author Index
412
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Om författaren (2009)

Roland TraunmA1/4ller is the head of the Institute for Applied Computer Science at the University of Linz, Austria. In 1990, TraunmA1/4ller established the working group "Information Systems in Public Administration" (WG8.5) within IFIP. Currently, he serves as deputy chairman of IFIP TC 8 "Information Systems" and as vice-president of the Austrian Computer Society (OCG), where he also founded a Forum e-Government in 2001.

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