Quality By Design: A Clinical Microsystems Approach
Quality by Design reflects the research and applied training conducted at Dartmouth Medical School under the leadership of Gene Nelson, Paul Batalden, and Marjorie Godfrey. The book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. The authors
Ancillary materials for use in classroom teaching, training, or coaching are available at https://clinicalmicrosystem.org/
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action plan activities agenda aim statement assessment balanced scorecard Batalden brainstorming change concepts change ideas Chapter clinical microsystems clinical units common cause variation communication control charts create daily Dartmouth-Hitchcock Medical Center data wall Describe effect diagrams environment example fishbone fishbone diagram flowchart focus follow-up frontline function Gantt charts global aim Godfrey Haddon matrix health care system health system high-performing ICCU identify Institute of Medicine interact interdisciplinary knowledge lead improvement team leadership learning levels measures meeting skills mesosystem methods microsys microsystem thinking multi-voting needs Nelson nurse organization outcomes patient-centered patients and families patterns PDSA PDSA cycle performance physician Plastic Surgery playbook Process mapping professionals roles run charts SDSA senior leaders special cause variation specific aim Spine Center Staff member steps strategy success characteristics team members tests of change theme Weick worksheet