Business Process Change: Concepts, Methods, and Technologies

Framsida
Varun Grover, William J. Kettinger
Idea Group Inc (IGI), 1 jan. 1995 - 687 sidor
Corporations are undergoing massive restructuring efforts to cope with a changing competitive environment. Fundamental to these efforts is the redesign and change of business processes. While many organizations have gained considerable experience in business process change, basic questions remain unanswered. This book contains a carefully reviewed compilation of original contributions by internationally renowned consultants, practitioners, and researchers, all of whom have been intricately involved with business process reengineering (BPR). It clearly outlines BPR methods, techniques and tools and the role that information technology plays as a strategic enabler of BPR.

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INTRODUCTION
1
OVERVIEW
14
Chapter
19
Chapter 2
34
Chapter 3
57
INFORMATION TECHNOLOGY
123
Automation Business Process Reengineering
143
Chapter 7
165
Chapter 13
350
Chapter 14
376
Chapter 15
402
IMPLEMENTATION
425
Chapter 17
453
Chapter 18
475
Business Process Reengineering
493
Applying Lessons Learned
526

Chapter 11
184
Chapter 8
187
METHODS
208
A Framework and a Suite of Methods for
245
Business Reengineering with Business Rules
291
Chapter 12
330
Chapter 21
556
THE INFORMATION SYSTEMS FUNCTION
589
Chapter 23
612
Chapter 24
630
AUTHORBIOGRAPHIES
669
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