Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating ProcessesMorgan Kaufmann, 2003 - 529 sidor "A great deal has been written about process improvement and business process reengineering, most before its presumed demise and recent resurrection. Much has been written about the Internet and e-business, most before the tech bubble. This book is "post-bust"; it is the first book to thoroughly discuss the critical link between "process," information technology, and the Internetall things that managers must understand if they are to develop and manage sound internal operations that will provide legitimate profits. And it is the manager's job to do that. Some of the technical work must be done by business process consultants and IT staff, but the setting of the direction and requirements, the management of the integrating efforts, must be done by managers. That critical role cannot be delegated to the "techies." Meeting that management challenge will be made easier by this book." From the foreword by Geary A. Rummler, Founder and Chairman, Performance Design Lab; Co-author, Improving Performance. Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade. Features *Focuses on the process change problems faced by today's managers. *Summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling. *Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. *Offers detailed case studies showing how these methods are implemented. |
Från bokens innehåll
Resultat 1-5 av 80
Sida ix
... it's here to stay . ▷ E - business and " dot - com " swept the nation . The Internet came out of nowhere , it seemed , and was going to rule the business world . CEOs of major companies decreed that 80 % of their sales would be done ix I.
... it's here to stay . ▷ E - business and " dot - com " swept the nation . The Internet came out of nowhere , it seemed , and was going to rule the business world . CEOs of major companies decreed that 80 % of their sales would be done ix I.
Sida x
... Internet in 18 months , or else . Technology investment was off the charts . And then it all crashed and burned even faster than it came on the scene . The tech bubble burst and “ dot- com " became another dirty word . But again , not ...
... Internet in 18 months , or else . Technology investment was off the charts . And then it all crashed and burned even faster than it came on the scene . The tech bubble burst and “ dot- com " became another dirty word . But again , not ...
Sida xix
... Internet and e - business applications . Over the course of the next two years , we met several times to talk about these issues . Eventually , hav- ing gained many new insights from Geary and convinced that a book on business process ...
... Internet and e - business applications . Over the course of the next two years , we met several times to talk about these issues . Eventually , hav- ing gained many new insights from Geary and convinced that a book on business process ...
Sida 2
... Internet burst on the business scene and customers began to visit company Web sites to ob- tain information or to buy products . Since then , companies have been struggling to determine how best to modify business processes to take ...
... Internet burst on the business scene and customers began to visit company Web sites to ob- tain information or to buy products . Since then , companies have been struggling to determine how best to modify business processes to take ...
Sida 4
... Internet and the need to implement e - business systems . gone , but the need to redesign and improve processes is a perennial concern , and it's a very important concern as we enter this decade . In the same survey , we asked all ...
... Internet and the need to implement e - business systems . gone , but the need to redesign and improve processes is a perennial concern , and it's a very important concern as we enter this decade . In the same survey , we asked all ...
Innehåll
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CXLI | 401 |
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CXLIII | 409 |
CXLIV | 421 |
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CXLVIII | 426 |
CXLIX | 429 |
CL | 431 |
CLI | 445 |
CLII | 457 |
CLIII | 485 |
CLIV | 503 |
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Andra upplagor - Visa alla
Business Process Change: A Manager's Guide to Improving, Redesigning, and ... Paul Harmon Begränsad förhandsgranskning - 2003 |
Business Process Change: A Manager's Guide to Improving, Redesigning, and ... Paul Harmon Fragmentarisk förhandsgranskning - 2003 |
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