Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating ProcessesMorgan Kaufmann, 2003 - 529 sidor "A great deal has been written about process improvement and business process reengineering, most before its presumed demise and recent resurrection. Much has been written about the Internet and e-business, most before the tech bubble. This book is "post-bust"; it is the first book to thoroughly discuss the critical link between "process," information technology, and the Internetall things that managers must understand if they are to develop and manage sound internal operations that will provide legitimate profits. And it is the manager's job to do that. Some of the technical work must be done by business process consultants and IT staff, but the setting of the direction and requirements, the management of the integrating efforts, must be done by managers. That critical role cannot be delegated to the "techies." Meeting that management challenge will be made easier by this book." From the foreword by Geary A. Rummler, Founder and Chairman, Performance Design Lab; Co-author, Improving Performance. Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade. Features *Focuses on the process change problems faced by today's managers. *Summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling. *Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. *Offers detailed case studies showing how these methods are implemented. |
Från bokens innehåll
Resultat 1-5 av 88
Sida ix
... important it was to address three levels of performance - the Organization Level , the Process Level , and the Job Level . We pointed out how critical the Pro- cess Level was to meeting both customer and shareholder needs and discussed ...
... important it was to address three levels of performance - the Organization Level , the Process Level , and the Job Level . We pointed out how critical the Pro- cess Level was to meeting both customer and shareholder needs and discussed ...
Sida xi
... important foundation " process " provides for operational excellence and that described how IT must interact with process to deliver on that requirement . I am very pleased that Paul has now written that book and flattered that he has ...
... important foundation " process " provides for operational excellence and that described how IT must interact with process to deliver on that requirement . I am very pleased that Paul has now written that book and flattered that he has ...
Sida 4
... important concern as we enter this decade . In the same survey , we asked all companies to speculate on the causes of today's intense interest in business process change . One specific question we asked was whether the respondents ...
... important concern as we enter this decade . In the same survey , we asked all companies to speculate on the causes of today's intense interest in business process change . One specific question we asked was whether the respondents ...
Sida 6
... important requires that they constantly examine the pro- cesses by which their companies produce products and services and upgrade them to assure that they remain as efficient and effective as possible . Some business process gurus have ...
... important requires that they constantly examine the pro- cesses by which their companies produce products and services and upgrade them to assure that they remain as efficient and effective as possible . Some business process gurus have ...
Sida 8
... importance of routine and project - based process improvement . In effect , this is a book that should help man- agers conceptualize where their organization should go and provide the tools they need to help with the transition . The ...
... importance of routine and project - based process improvement . In effect , this is a book that should help man- agers conceptualize where their organization should go and provide the tools they need to help with the transition . The ...
Innehåll
IX | 19 |
X | 20 |
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XIII | 26 |
XIV | 27 |
XVI | 29 |
XVII | 30 |
LXXXII | 212 |
LXXXIII | 214 |
LXXXIV | 215 |
LXXXV | 219 |
LXXXVI | 224 |
LXXXVII | 228 |
LXXXVIII | 231 |
LXXXIX | 233 |
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XIX | 33 |
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XXI | 36 |
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XXX | 57 |
XXXI | 64 |
XXXII | 65 |
XXXIII | 67 |
XXXIV | 72 |
XXXV | 78 |
XXXVI | 80 |
XXXVII | 84 |
XXXVIII | 87 |
XXXIX | 90 |
XL | 91 |
XLI | 93 |
XLIII | 95 |
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L | 115 |
LI | 124 |
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LXX | 176 |
LXXI | 179 |
LXXIII | 183 |
LXXIV | 186 |
LXXV | 187 |
LXXVI | 188 |
LXXVII | 204 |
LXXVIII | 207 |
LXXIX | 209 |
LXXX | 211 |
XC | 235 |
XCI | 236 |
XCII | 237 |
XCIII | 244 |
XCIV | 247 |
XCV | 249 |
XCVI | 255 |
XCVII | 257 |
XCIX | 264 |
C | 266 |
CI | 268 |
CII | 269 |
CIII | 279 |
CIV | 281 |
CV | 282 |
CVI | 283 |
CVII | 292 |
CVIII | 295 |
CIX | 299 |
CXI | 302 |
CXII | 305 |
CXIII | 306 |
CXIV | 310 |
CXV | 312 |
CXVI | 317 |
CXVII | 318 |
CXVIII | 321 |
CXX | 323 |
CXXII | 327 |
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CXXV | 333 |
CXXVI | 334 |
CXXVII | 341 |
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CXXXI | 354 |
CXXXII | 355 |
CXXXIII | 362 |
CXXXIV | 366 |
CXXXV | 375 |
CXXXVI | 382 |
CXXXVII | 387 |
CXXXVIII | 389 |
CXL | 394 |
CXLI | 401 |
CXLII | 403 |
CXLIII | 409 |
CXLIV | 421 |
CXLV | 422 |
CXLVI | 425 |
CXLVIII | 426 |
CXLIX | 429 |
CL | 431 |
CLI | 445 |
CLII | 457 |
CLIII | 485 |
CLIV | 503 |
507 | |
Andra upplagor - Visa alla
Business Process Change: A Manager's Guide to Improving, Redesigning, and ... Paul Harmon Begränsad förhandsgranskning - 2003 |
Business Process Change: A Manager's Guide to Improving, Redesigning, and ... Paul Harmon Fragmentarisk förhandsgranskning - 2003 |
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alignment analysis analyze approach auto automate business managers business process change business process improvement Business Process Management business process modeling business process redesign Business Process Reengineering Capability Maturity Model cess Chapter companies consider corporate create database define departments describe detail document e-business e-marketplace ebXML efficient employees Ergo Chair Ergonomic Systems existing process Expense Report Figure focus focused functional implement interface Internet involved major manufacturing methodology notation Order Fulfillment Order Fulfillment Process organization diagram outputs overview performance phase portal problems process architecture committee process diagram process improvement process management process redesign team redesign effort Reengineering responsible RM-ODP Rummler Sales SCOR Six Sigma software applications software development software systems software tools specific subprocesses suppliers supply chain swimlanes techniques technologies tion Unisys value chain vendors Widget workflow system worksheet