Product CustomizationSpringer Science & Business Media, 1 feb. 2008 - 283 sidor For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way. The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes, a reduction of the resources spent for the specification of customized products, and the possibility of optimizing the products according to customer demands. This book presents an operational procedure for the design of product configuration systems in industrial companies, based on the experience gained from more than 40 product configuration projects in companies providing customer tailored products and services. |
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... costs for subsequent detailed engineering, production, and setting up of the cement factory. As the examples demonstrate, the use of configuration systems can lead to marked improvements in the customer-oriented business processes ...
... costs, for example for materials and production. • It is a question of radically reorganising the business processes that form the connection between the customer and the production system. A common feature of the examples we see today ...
... costs are involved. At the same time, the employees in the production department complain that the specifications on ... cost price is to be reduced by 10% a year over the next 2 years. It is estimated that the main part of the price ...
... costs of at least 20%. In addition, the production department has become much better at keeping to the agreed delivery deadlines. The staff of the order handling office has been reduced to 3 employees, who now exclusively deal with ...
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The Procedure | 42 |
The procedure for developing configuration systems | 51 |
Development of specification processes phase | 58 |
Objectoriented modelling phase | 64 |
Objectoriented design phase | 77 |
Maintenance and further development phase | 83 |
Development of Specification Processes | 89 |
Analysis of the Product Range | 139 |
Product Configuration at F L Smidth | 239 |
Analysis of specification processes | 241 |
Product analysis | 256 |
Objectoriented analysis | 263 |
Objectoriented design Choice of software | 269 |
Implementation | 272 |
Maintenance and further development | 273 |
Conclusion | 274 |