Product CustomizationSpringer Science & Business Media, 1 feb. 2008 - 283 sidor For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way. The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes, a reduction of the resources spent for the specification of customized products, and the possibility of optimizing the products according to customer demands. This book presents an operational procedure for the design of product configuration systems in industrial companies, based on the experience gained from more than 40 product configuration projects in companies providing customer tailored products and services. |
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... customer's requirements for a steel holder, and then the configuration system, which contains rules for working out ... customers. The company has just implemented a configuration system to support the calculation of budgetary offers ...
... customer's needs, and for reducing costs, for example for materials and production. • It is a question of radically reorganising the business processes that form the connection between the customer and the production system. A common ...
... customer needs. The prevailing opinion was that systems of this type could perhaps be used for selling bicycles, PCs, or other relatively simple products. But the doors produced by Doors Inc. are much more complex, and they have to be ...
... customer's needs. The salesman typed in the dimensions, choice of materials, colour, selected modules, lifting ... customer. Once the prototype was finished, discussions about how to specify doors in the future became much more precise ...
... customers would receive faster and more qualified response to queries and orders. It would also be easier for the salesman, in collaboration with the customer, to design a door corresponding to the customer's needs, since it would be ...
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The Procedure | 42 |
The procedure for developing configuration systems | 51 |
Development of specification processes phase | 58 |
Objectoriented modelling phase | 64 |
Objectoriented design phase | 77 |
Maintenance and further development phase | 83 |
Development of Specification Processes | 89 |
Analysis of the Product Range | 139 |
Product Configuration at F L Smidth | 239 |
Analysis of specification processes | 241 |
Product analysis | 256 |
Objectoriented analysis | 263 |
Objectoriented design Choice of software | 269 |
Implementation | 272 |
Maintenance and further development | 273 |
Conclusion | 274 |