Quality in Health Care: Theory, Application, and Evolution

Framsida
Nancy O. Graham
Jones & Bartlett Learning, 1995 - 366 sidor
Here's a reference book that will explore the difficult issues facing quality management professionals, and energize your approach to concerns you face daily. Examine quality in healthcare from both a historical, and current perspective. You'll get proven strategies on how to survive in today's managed care environment. Explore the extensive framework of quality in healthcare and discover how it relates to other industries. Examine real life situations, explore the benefits, and the pitfalls to avoid. Plus, visualize the quality process with the help of charts and tables, and easy-to-understand diagrams.

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PART IYESTERDAY
1
Chapter 2 A Double Take on the History of Quality
15
Milestones
27
Pioneers
30
Sampling
41
Chapter 4 Variations in Medical Practice
47
Chapter 5 Continuous Improvement As an Ideal
64
PART IITODAY
73
Chapter 13 Benchmarking
210
The Status of Benchmarking in Health Care
216
Chapter 14 Quality Assurance and Quality Improvement
223
Chapter 15 Integrating Strategic Planning and Quality
231
Development of Quality Goals and Strategies
241
Chapter 16 Building Learning Organizations
249
Improving How We Work
255
Why Becoming a Learning Organization Matters
262

Chapter 6 Total Quality Management
79
Quality Improvement Project
92
Chapter 8 Bringing Theory into PracticeApplying
114
External Benchmark
123
Guidelines for Stroke Protocol Development
133
Chapter 9 An Introduction to Critical Paths
139
Uses of Critical Paths
145
Results
153
Chapter 10 Implementing Practice Guidelines through
157
A Case Study
165
Conclusion
181
Will It Get
188
Implications for the Future
194
The StructureProcessOutcome Paradigm
201
Improving the Quality of Health Care
268
Education
274
Chapter 19 Overcoming the Barriers to Implementation
282
Use of Vertical Hierarchies To Manage
288
PART IIITOMORROW
297
Chapter 20 The Reshaping of Health Care
303
ManMade Antibodies
311
Chapter 21 Five Futures
315
Competencies
330
TQM in a Community Hospital
336
Appendix C Clinical Performance Standards
353
Index
359
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