Quality in Health Care: Theory, Application, and Evolution

Framsida
Nancy O. Graham
Jones & Bartlett Learning, 1995 - 366 sidor
Here's a reference book that will explore the difficult issues facing quality management professionals and energize your approach to concerns you face daily. Examines quality in healthcare from both a historical, and current perspective. You'll get proven strategies on how to survive in today's managed care environment. Explore the extensive framework of quality in healthcare and discover how it relates to other industries. Examine real life situations, explore the benefits, And The pitfalls to avoid. Plus, visualize the quality process with the help of charts and tables, and easy-to-understand diagrams.

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PART IYESTERDAY
1
Chapter 2 A Double Take on the History of Quality
15
Tomorrow
21
Appendix 2A Selected Health Care Quality
27
Pioneers
30
Variations in Medical Practice
47
Continuous Improvement As an Ideal
64
Conclusion
71
The StructureProcessOutcome Paradigm
201
Benchmarking
210
The Status of Benchmarking in Health Care
216
Quality Assurance and Quality Improvement
223
Chapter 15 Integrating Strategic Planning and Quality
231
Development of Quality Goals and Strategies
241
Building Learning Organizations
249
Improving How We Work
255

Questions for Thought Discussion and Research
77
Quality Improvement Project
92
Bringing Theory into PracticeApplying
114
External Benchmark
123
Guidelines for Stroke Protocol Development
133
An Introduction to Critical Paths
139
Uses of Critical Paths
145
Results
153
Implementing Practice Guidelines through
157
A Case Study
165
Conclusion
181
Will It Get
188
Implications for the Future
194
Why Becoming a Learning Organization Matters
262
Improving the Quality of Health Care
268
Education
274
Overcoming the Barriers to Implementation
282
Use of Vertical Hierarchies To Manage
288
PART IIITOMORROW
297
Chapter 20 The Reshaping of Health Care
303
Chapter 21 Five Futures
315
Competencies
330
TQM in a Community Hospital
336
Appendix CClinical Performance Standards
353
Index
359
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