Product CustomizationSpringer Science & Business Media, 1 feb. 2008 - 283 sidor For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way. The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes, a reduction of the resources spent for the specification of customized products, and the possibility of optimizing the products according to customer demands. This book presents an operational procedure for the design of product configuration systems in industrial companies, based on the experience gained from more than 40 product configuration projects in companies providing customer tailored products and services. |
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... doors on the customers' premises have calculated that in more than 20% of the orders, the dimensions of the gate are incorrect or some parts of the gate are missing. In both cases, considerable delays and extra costs ... Doors 5 Doors Inc.
Lars Hvam, Niels Henrik Mortensen, Jesper Riis. Figure 1.1. A customer order on its way through Doors Inc. his starting point, the managing director initiated a series of. 6 Introduction.
... doors were too complex and had too little structure for it to be possible to describe the rules forming the basis for designing and dimensioning the doors. To provide a better understanding of the situation, an analysis of one of the door ...
... Doors Inc. had earlier been visited by a company which delivered software for setting up configuration systems. It ... door himself, so it matched the customer's needs. The salesman typed in the dimensions, choice of materials, colour ...
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The Procedure | 42 |
The procedure for developing configuration systems | 51 |
Development of specification processes phase | 58 |
Objectoriented modelling phase | 64 |
Objectoriented design phase | 77 |
Maintenance and further development phase | 83 |
Development of Specification Processes | 89 |
Analysis of the Product Range | 139 |
Product Configuration at F L Smidth | 239 |
Analysis of specification processes | 241 |
Product analysis | 256 |
Objectoriented analysis | 263 |
Objectoriented design Choice of software | 269 |
Implementation | 272 |
Maintenance and further development | 273 |
Conclusion | 274 |